These rules apply to all suppliers (“Suppliers”) listing products in the Natty Hatty Merch Center and fulfilling orders for Organizations and Customers. By offering products through the Platform, Suppliers agree to these Inventory and Stock Rules.

1. Supplier Responsibility for Inventory Accuracy

Suppliers are fully and solely responsible for:

• Maintaining accurate, real-time stock levels

• Keeping all product inventory up-to-date

• Marking items as unavailable when sold-out

• Managing variants (sizes, colors, styles) accurately

• Reflecting restock timelines correctly

• Ensuring listings do not misrepresent available stock

Natty Hatty does not own, track, or manage Supplier inventory.

Any stock inaccuracies are the Supplier’s responsibility.

2. Oversold Product Rules

If a Supplier oversells a product due to inaccurate inventory:

The Supplier must:

Option 1 — Fulfill the order as promised

Even if inventory was incorrect, the Supplier must attempt to:

• Reproduce the item

• Restock quickly

• Fulfill the order within the originally stated timeline

Option 2 — Provide a complete refund

If fulfillment is impossible, the Supplier must:

• Provide a 100% refund to the Customer

• Notify the Organization and Customer immediately

• Update the listing to prevent further oversells

• Optionally offer alternatives (ONLY if approved by the Customer)

Natty Hatty is
not responsible
for:

• Oversells

• Incorrect stock levels

• Refunds due to stock discrepancies

• Fulfilling any oversold orders

The Supplier is fully liable for all oversell outcomes.

3. Stock-Based Auto-Block Tools (Natty Hatty Functionality)

Natty Hatty provides inventory tools that allow Suppliers to:

• Set stock limits

• Automatically block further sales when stock is zero

• Display “Sold Out” status

• Track variant-level inventory

• Update inventory instantly

Important:

Natty Hatty does not auto-cancel orders.

Natty Hatty only prevents future orders if the Supplier uses the tool correctly.

The Supplier remains fully responsible for:

• Using the tools properly

• Ensuring inventory rules are configured

• Monitoring near-zero stock items

• Preventing oversells through accurate data

4. Restock Expectations

When an item is out of stock or low-stock:

Suppliers must:

• Update the listing restock date (if known)

• Use the provided “Instructions/Notes” field to explain restock timelines

• Notify Organizations proactively

• Avoid vague or misleading restock statuses

Examples of acceptable restock notes:

• “Restocking on Jan 12, 2026”

• “Limited sizes available. Full restock expected next month.”

• “This is a pre-order item. Production begins next week.”

Transparency is required to give Customers accurate expectations.

5. Data Syncing and Real-Time Updates

Natty Hatty is designed as a club-level, low-latency system, meaning:

• Inventory updates sync almost instantly

• Variant-level changes propagate to all connected Platforms

• Stock changes appear immediately in the Customer App and transactional pages

• Latency is extremely minimal

• Inventory conflicts are rare but may occur due to Supplier delays or external systems

Suppliers are required to:

• Enter changes directly into the Platform

• Avoid relying on external inventory systems unless integrated

• Verify stock levels after large updates or high-order periods

Natty Hatty is not liable for inventory failures caused by supplier-side delays.

6. Supplier Liability for Inventory Errors

If incorrect inventory leads to:

• Customer complaints

• Disputes

• Chargebacks

• Refunds

• Negative reviews

• Damaged customer relationships

The Supplier is fully responsible.

Natty Hatty may:

• Pass chargeback fees to the Supplier

• Charge administrative fees for dispute involvement

• Suspend or remove Supplier access to the Merch Center

• Hold payouts until issues are resolved

Suppliers must indemnify Natty Hatty against all inventory-related claims.

7. Communication Requirements

Suppliers must:

• Respond to Organizations within 48 hours regarding stock or restock questions

• Notify Organizations immediately if an item becomes unavailable

• Provide accurate status updates for large orders (team bundles, seasonal orders, etc.)

Failure to communicate may result in Supplier penalties or suspension.