1. Your Order Is Fulfilled by the Organization, Not Natty Hatty

All merchandise sold on Natty Hatty — including apparel, spirit wear, gear, uniforms, and digital downloads — is:

• Created

• Managed

• Fulfilled

• Packaged

• Shipped or made available for pickup

entirely by the Organization you are purchasing from.

Natty Hatty does not manufacture, ship, or warehouse products.

2. If There Is an Issue With Your Order

If you experience any of the following:

• Missing items

• Wrong size, color, or design

• Damaged or defective merchandise

• Poor quality

• Shipping delays or lost packages

• Pickup problems

• Incorrect digital products

📩 Please contact the Organization directly first.

They are responsible for resolving all fulfillment and quality issues.

3. If the Organization Does Not Respond

If you do not receive a response from the Organization within 72 hours, you may escalate your issue to Natty Hatty:

Include:

• Your order number

• Organization name

• Description of the issue

• Photos/videos or any helpful evidence

Natty Hatty will review your case and attempt to help mediate.

4. Evidence May Be Required

To help resolve your issue, you may be asked to provide:

• Photos of the item

• Videos showing defects

• Screenshots of communication

• Tracking details (if applicable)

We cannot assist without clear evidence.

5. Natty Hatty’s Role in Disputes

Natty Hatty only steps in when:

• The Organization is unresponsive, or

• There is clear evidence of fulfillment error

Natty Hatty does not:

• Determine refund policies

• Issue refunds

• Ship products

• Provide replacements

• Guarantee product quality

• Overrule Organization decisions

Our role is strictly mediation, not fulfillment.

6. Chargebacks & Bank Disputes

If you open a dispute with your bank:

• Stripe may freeze the funds

• Both Stripe and Natty Hatty charge dispute fees

• Processing may take several weeks

Where possible, always attempt resolution with the Organization first.

7. Refunds & Returns

Refunds for merchandise are determined solely by the Organization’s refund policy.

Natty Hatty does not:

• Approve or deny refunds

• Accept returned items

• Provide shipping labels

• Decide eligibility

Please review the Organization’s posted refund and return policy before purchasing.

8. Pickup Orders

If your order is for pickup:

• You are responsible for picking up the items

• Pickup instructions come directly from the Organization

• Please inspect items before accepting them

• Marking an order as “Picked Up” means you accept delivery

Natty Hatty is not responsible for missed pickups.

9. Final Customer Acknowledgment

By placing an order through Natty Hatty, you understand that:

• The Organization is the seller and fulfillment provider

• Natty Hatty is a platform facilitating the transaction

• All shipping, pickup, product quality, and refund obligations belong to the Organization

• Natty Hatty may assist only when the Organization does not respond

10. Need Help?

If your Organization does not respond within 72 hours, email:

We are here to help mediate when needed.