This Taxes & Fees Disclosure explains how taxes, payment processing fees, and platform fees operate for facilities, academies, leagues, teams, coaches, trainers, and all other service providers (“Organizations”) using Natty Hatty.

Natty Hatty is committed to providing full fee and tax transparency.

1. Taxes

1.1 Organization Responsible for All Taxes

Organizations are solely responsible for:

• Determining whether services are taxable

• Setting correct tax rates in Natty Hatty

• Communicating taxes to end users

• Reporting and remitting taxes to authorities

• Ensuring compliance with federal, state, and local tax laws

Natty Hatty does not calculate, determine, or remit taxes on your behalf.

1.2 Tax Display

Taxes configured by the Organization:

• Are shown during checkout

• Are included in the final order summary before payment

2. Fees

Organizations may incur the following fees:

2.1 Stripe Processing Fees

These include:

• Credit/debit card transaction fees

• ACH fees

• Dispute fees ($15 per chargeback)

Deducted automatically from payouts.

2.2 Natty Hatty Platform Fees

Applied to all transactions:

• Deducted from payouts

• Also incorporated into fees charged to end users where applicable

2.3 Convenience Fees

Convenience fees apply based on use of Natty Hatty Signature.

Seamless Checkout (Customer App + Signature)

One convenience fee per applicable waiver validity period.

Signature Used Outside the Customer App

Convenience fee per transaction.

2.4 Subscription Fees

Optional subscription products (Business Center, Signature):

• Billed monthly or yearly

• Non-refundable

• Access continues until the end of the paid period

2.5 Refund-Related Fees

If the Organization refunds a payment:

• Stripe fees may not return

• Platform fees are not refunded

• If choosing to refund those fees to the end user, Natty Hatty charges:

• Stripe fee

• Platform fee

• 1% administrative fee (min $1)

2.6 Chargeback Fees

If a chargeback occurs:

• Stripe charges $15

• Natty Hatty charges $15

• The Organization must provide evidence to Stripe

3. High-Refund Collateral Rule

If refunds exceed $1500 within 7 days:

• Stripe may hold funds

• Natty Hatty may withdraw equivalent collateral

• Collateral is held until Stripe’s review is complete