Natty Hatty, Inc. (“Natty Hatty,” “we,” “our,” “us”) provides the Natty Hatty Platform (“Platform”), which includes the Business Center, Customer App, and all authenticated features used by Organizations and participants.

This SMS & Email Consent Policy describes when and how Natty Hatty sends communications, what users consent to, and how users may opt out.

Natty Hatty maintains a zero-tolerance policy for activities that endanger minors, and all communication systems are designed with youth protection in mind.

1. Purpose of Communications

Natty Hatty sends SMS text messages and emails to support:

• Account creation & verification

• Password resets

• Program registration confirmations

• Payment receipts & billing notifications

• Signature confirmations

• Schedule changes

• Roster updates

• Event reminders

• Safety notifications

• Coach/Organization messages

• System alerts

• Two-factor verification (where applicable)

We do NOT send SMS or email advertising unless expressly permitted.

2. How Consent Is Obtained

Users provide explicit consent to receive communications when they:

• Create an account on the Natty Hatty Platform

• Register for a program through the Customer App

• Provide a phone number or email during checkout

• Agree to Organization-sent communications

• Confirm a phone or email during verification

• Submit a signature on Natty Hatty Signature flows

• Accept the Platform Terms & Conditions

Consent is collected in compliance with TCPA, CAN-SPAM, and state privacy laws. Users may withdraw consent at any time.

3. Types of Messages Sent

3.1 Transactional & Service Messages (Required for Platform Use)

These messages are non-marketing and essential to Platform functionality:

• Login codes / verification

• Receipts, invoices, refunds

• Payment reminders and failed payment alerts

• Signature confirmations

• Program enrollment confirmations

• Safety or schedule changes

• Event updates

• Staff or team-related communication

Users cannot opt out of required transactional communications without disabling their account.

3.2 Organization-Initiated Messages

Organizations may send:

• Team updates

• Schedule notifications

• Program reminders

• Urgent alerts

• Registration status updates

Natty Hatty delivers these messages on the Organization’s behalf.

Organizations are responsible for compliance with applicable messaging laws.

3.3 Optional Marketing Messages

Marketing communications are never sent without express opt-in.

This includes:

• Feature announcements

• Promotions

• Product updates

• Educational content

Users can opt out at any time.

4. SMS Messaging Compliance

Natty Hatty uses Twilio/SendGrid SMS infrastructure, following:

• TCPA

• CTIA guidelines

• Carrier A2P requirements

• FCC rules

SMS messages may include:

• Verification codes

• Transactional alerts

• Payment notices

• Roster or schedule updates

• Organization communications.

Message & Data Rates May Apply.

Opt-out: reply STOP. For help: reply HELP or email  support@nattyhatty.com

5. Email Messaging Compliance (CAN-SPAM)

Natty Hatty emails comply with:

• CAN-SPAM requirements

• Clear identification

• No deceptive subject lines

• Visible unsubscribe links (marketing emails)

• Valid sender domain

Transactional emails (receipts, confirmations, updates) do not offer unsubscribe because they are required for Platform operation.

6. Minor Privacy & Communication Rules

For minors:

• Natty Hatty does not send direct SMS to children

• All required communications go to parents/guardians or staff

• No marketing messages are sent about minors

• No behavioral or tracking data is collected for minors

• No email addresses of minors are accepted

COPPA and youth-safety compliance apply across all communication systems.

7. Data Handling & Security

Messages may include:

• Names

• Program information

• Payment metadata (never full card or financial info)

• Schedule details

• Organization communications

All messages are transmitted securely through:

• AES-256 encryption at rest

• TLS 1.2+ in transit

• Secure communication channels

• Verified sender domains

• Trusted Subprocessors (Twilio/SendGrid, AWS)

Natty Hatty does not sell or share communication data.

8. How Users Can Opt Out

Opt Out of Marketing Emails:

• Click Unsubscribe in the footer

• Email legal@nattyhatty.com

Opt Out of SMS:

• Reply STOP at any time

• Or request removal by emailing support@nattyhatty.com

Opt Out of Organization Messages:

Contact the Organization directly.

Natty Hatty cannot override Organization communication preferences on your behalf.

Note:

Opting out of required transactional messages is only possible by closing your account, since these are essential to Platform functionality.

9. How Organizations Must Use Communications

Organizations agree to:

• Send messages only to users who provided contact information

• Avoid harassment or excessive messaging

• Avoid marketing unless the user has opted in

• Comply with all TCPA/CAN-SPAM/CPRA/COPPA obligations

• Use Natty Hatty only for lawful communications

• Protect minor safety at all times

Natty Hatty is not responsible for misuse of contact information by Organizations.

10. Changes to This Policy

We may update this SMS & Email Consent Policy periodically.

The latest version will always appear at the top of this page.