Organizations (“Sellers”) using the Natty Hatty Platform — including the Natty Hatty Business Center, Natty Hatty Customer App, and Natty Hatty transactional pages (collectively, the “Platform”) — must comply with this Product Listing & Content Policy (“Policy”) when creating or managing listings.

This Policy exists to ensure:

• Accurate product and service descriptions

• Consumer protection

• Brand safety

• Copyright and trademark compliance

• Safe and lawful listings

• Protection against fraudulent or misleading activity

Natty Hatty reserves the right to modify or remove any listing that violates this Policy.

1. Applicability

This Policy applies to:

• Apparel (uniforms, jerseys, hoodies, spirit wear)

• Equipment

• Training programs

• Camps, clinics, events

• Memberships and subscriptions

• Tryouts, evaluations, leagues, and tournaments

• Digital items (documents, passes)

• Physical goods fulfilled by Organizations

• Any item or service listed through the Natty Hatty Business Center

It does not apply to:

• User comments or UGC

• Natty Hatty-owned content (covered separately)

2. Accuracy & Truthfulness Requirements

Organizations must ensure:

✔ Product titles and descriptions are accurate

• No exaggerated claims

• No misleading images

• No hidden fees

✔ Photos represent the actual product

• No stock imagery unless legally licensed

• No unrelated product images

✔ Sizing, measurements, and specifications are correct

• Apparel sizes must reflect standard sizing

• Equipment must accurately list weight, dimensions, and materials

• Variants must describe real differences (color, size, model)

✔ Availability and timelines are accurate

• “In stock” items must be available

• Pre-order items must clearly state expected delivery dates

✔ Restrictions are clearly stated

(e.g., “Non-refundable,” “Custom-printed item,” “Lead times,” “Final sale”)
Organizations are solely responsible for all listing claims.

3. Prohibited Listings

The following items and services are strictly prohibited:

3.1 Illegal or Regulated Goods

• Drugs, tobacco, vaping products

• Alcohol

• Weapons, knives, firearms, ammunition

• Fireworks or explosives

• Hazardous materials

• CBD, THC, or controlled substances

3.2 Counterfeit or Infringing Items

• Knockoffs, replicas, or “inspired by” merchandise

• Unlicensed use of logos (MLB, NBA, school mascots, brands, etc.)

• Copyrighted designs without proper rights

• Items that violate trademark law

3.3 Unsafe, Harmful, or Unverified Items

• Supplements

• Medical devices

• Protective gear not meeting certified safety standards

• Anything that presents risk to minors or athletes

3.4 Fraudulent Services

• Fake programs

• Inflated or deceptive fees

• Non-existent events

• Misrepresented coaching qualifications

• Fees not tied to real services

Natty Hatty reserves the right to immediately remove any listing that endangers minors or violates safety standards.

4. Intellectual Property Compliance

Organizations may not:

• Upload copyrighted images without permission

• Use trademarked logos, mascots, or brand marks without rights

• Reuse third-party product descriptions or photos

• Sell branded merchandise without proper licensing

Natty Hatty may remove infringing content and hold the Organization liable for claims.

5. Pricing, Fees & Transparency

Listings must clearly disclose:

• Base price

• Optional fees (customization, embroidery, add-ons)

• Taxes (if applicable)

• Shipping charges

• “Final sale” or “no refund” conditions

Hidden fees or deceptive pricing practices are prohibited.

6. Fulfillment & Delivery Expectations

Organizations must:

• Fulfill orders on time

• Provide accurate shipping windows

• Communicate delays directly to the purchaser

• Maintain inventory accuracy

• Honor listed turnaround times

Natty Hatty is not responsible for fulfillment issues.

7. Return, Exchange & Refund Rules

Organizations must:

• Clearly publish their refund/return/cancellation policies

• Display these policies within the listing or during checkout

• Honor their posted policies

• Handle all customer service related to fulfillment, quality, or sizing

Natty Hatty:

• Does not set refund policies

• Does not provide refunds on behalf of Organizations

• Is not responsible for product defects, delays, or misrepresentations

8. Misuse & Manipulation

The following are prohibited:

• Duplicate spam listings

• Listing inflated “fake” products to capture payments

• Using listings to collect money outside actual merchandise or services

• Artificially manipulating availability or pricing

Organizations that engage in fraudulent practices may be removed from the Platform.

9. Liability & Indemnification

Organizations are solely responsible for:

• Accuracy of listings

• Quality and safety of products

• Licensing and intellectual property rights

• Delivery, fulfillment, and customer service

• Refunds and cancellations

• Compliance with youth-safety requirements

Organizations agree to indemnify and hold Natty Hatty harmless from:

• Product liability claims

• Copyright/trademark disputes

• Customer complaints

• Refund disputes

• Safety issues

• Misrepresentations in listings

• Regulatory violations

10. Monitoring & Enforcement

Natty Hatty may:

• Remove or modify listings

• Suspend or terminate Organization accounts

• Restrict access to Business Center tools

• Mask or hide listings from Customers

• Report illegal activity to authorities

• Preserve evidence for disputes

Natty Hatty is not required to monitor listings, but retains the right to act at any time.