1. Definitions

1.1 “Signature Product” or “Signature” means Natty Hatty’s digital signature software module.

1.2 “Customer” means the business entity or authorized representative licensed to use Signature.

1.3 “End Users” means signers or individuals who receive documents from Customer through Signature.

1.4 “Documents” means any contracts, forms, waivers, agreements, or materials uploaded, generated, transmitted, or executed within Signature.

1.5 “Data” means all information entered, uploaded, generated, or stored within Signature by Customer or End Users.

2. Relationship Between Customer & Natty Hatty

2.1 Natty Hatty is NOT a party to any Document executed via Signature.

2.2 Natty Hatty does NOT review, edit, validate, approve, or guarantee:

• The content or legality of Customer’s Documents,

• The enforceability of any agreement,

• The identity, authority, or intent of any signer.

2.3 Customer bears full and exclusive responsibility for:

• Document accuracy, legality, and compliance,

• All agreements with End Users,

• Verifying signer identity and intent.

3. License Grant

3.1 Natty Hatty grants Customer a revocable, non-exclusive, non-transferable, limited license to use Signature solely for internal business operations.

3.2 Customer may not:

• Reverse-engineer, decompile, decode, or tamper with Signature,

• Rent, sublicense, resell, or redistribute Signature,

• Attempt unauthorized access to restricted components or source code.

3.3 Violation results in immediate termination without refund.

4. Customer Obligations

Customer agrees to:

4.1 Ensure all Documents comply with applicable laws and regulations.

4.2 Authenticate signers and maintain identity verification procedures.

4.3 Provide accurate Data and maintain backups if required.

4.4 Obtain all required disclosures, notices, and consents from End Users.

4.5 Not upload or transmit unlawful, fraudulent, harmful, or unauthorized content.

4.6 Confirm the suitability of Documents for digital execution.

4.7 Safeguard account credentials and notify Natty Hatty of unauthorized access.

4.8 Communications Compliance (CAN-SPAM / TCPA / State Laws)

Customer agrees to fully comply with all communication laws, including:

• CAN-SPAM Act,

• Telephone Consumer Protection Act (TCPA),

• State-specific telemarketing, texting, and privacy regulations,

when sending signature requests or related communications via email, SMS, phone, or automated systems. Customer assumes sole liability for all communications sent via Signature.

5. Electronic Signatures & Legal Requirements

5.1 Signature supports compliance with ESIGN, UETA, and similar digital signature frameworks.

5.2 Natty Hatty does not guarantee that:

• A Document will be legally binding,

• A digital signature is appropriate for every document type,

• Local, state, or federal rules for specialized forms (notarization, witnessing) are satisfied.

5.3 Customer is solely responsible for confirming legal suitability.

6. Data Privacy, Processing & Storage

6.1 Data Processing & Compliance

Natty Hatty processes Data in accordance with its Privacy Policy and, where applicable, the Data Processing Addendum (“DPA”) located at nattyhatty.com/dpa. The DPA is incorporated by reference and applies automatically when Customer’s use involves personal data subject to GDPR, UK GDPR, CCPA, CPRA, or similar laws. Continued use constitutes acceptance.

6.2 Customer is responsible for:

• Data accuracy,

• Collecting valid End User consent,

• Meeting all legal data protection obligations.

6.3 Natty Hatty is not liable for:

• Data loss due to Customer actions,

• Document deletions caused by Customer settings or account termination.

6.4 Upon termination, Customer Data will be deleted within 30 days unless legally required to retain.

7. Security

7.1 Natty Hatty employs commercially reasonable industry-standard security measures.

7.2 Customer must:

• Maintain account security,

• Limit access to authorized personnel only,

• Immediately report unauthorized access.

7.3 Natty Hatty is not liable for breaches caused by Customer, Customer’s staff, third-party systems, or integrations.

8. Payment & Billing

8.1 Customer must pay all fees associated with their subscription or usage tier.

8.2 All fees are non-refundable, including:

• Early cancellation,

• Misuse,

• Non-use,

• Termination for Customer breach.

8.3 Natty Hatty may adjust pricing with 30 days’ advance notice.

9. Service Availability & Modifications

9.1 Natty Hatty does not guarantee uninterrupted or error-free service.

9.2 Signature may be updated, modified, suspended, or discontinued at Natty Hatty’s discretion.

9.3 Natty Hatty is not liable for downtime, maintenance, or service interruptions.

9.4 Uptime Target: Natty Hatty targets 99.9% monthly uptime (excluding scheduled maintenance). No service credits or refunds are provided on this basis.

10. Prohibited Uses

Customer shall not use Signature to:

• Forge signatures or documents,

• Commit fraud or impersonation,

• Upload malware or malicious content,

• Conduct illegal activity,

• Circumvent platform protections.

Violations may result in termination and legal action.

11. Intellectual Property

11.1 Natty Hatty owns all rights to the Signature platform, including software, interfaces, workflows, branding, and documentation.

11.2 Customer receives no ownership rights to any Natty Hatty intellectual property.

11.3 Limited License to Process Documents

Customer grants Natty Hatty a worldwide, royalty-free, non-exclusive license to use, store, reproduce, transmit, and process Documents solely to:

• Operate Signature,

• Deliver platform functionality,

• Troubleshoot and maintain the service,

• Improve and enhance the Signature product,

• Provide customer support.

Natty Hatty will not sell, disclose, or commercially exploit Customer Documents. This license terminates when Documents are deleted, except for required retention for security, audit trails, fraud prevention, or legal compliance.

12. Disclaimers

Signature is provided “AS IS” and “AS AVAILABLE.” Natty Hatty makes no warranties, express or implied, including:

• Merchantability,

• Fitness for a particular purpose,

• Accuracy,

• Reliability,

• Error-free or uninterrupted operation,

• Legal enforceability of any Document.

Customer assumes all risk.

13. Limitation of Liability

To the fullest extent allowed by law:

13.1 Natty Hatty is not liable for:

• Loss of profits or revenue,

• Business interruption,

• Loss or corruption of data,

• Disputes with End Users,

• Indirect, incidental, special, consequential, or punitive damages.

13.2 Natty Hatty’s total liability is limited to the fees paid by Customer for Signature in the six (6) months preceding the claim.

14. Indemnification

Customer shall defend, indemnify, and hold harmless Natty Hatty against all claims, damages, liabilities, penalties, and expenses arising from:

• Customer’s use or misuse of Signature,

• Customer’s Documents,

• Disputes with End Users,

• Customer’s negligence or misconduct,

• Customer’s breach of these Terms.

This obligation survives termination indefinitely.

15. Termination

Natty Hatty may immediately suspend or terminate Customer’s access if Customer:

• Violates these Terms,

• Engages in illegal or harmful conduct,

• Fails to pay fees,

• Compromises platform security.

No refunds will be provided. Customer remains liable for all outstanding fees.

16. Governing Law & Dispute Resolution

16.1 These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

16.2 Disputes shall be resolved exclusively through binding arbitration in Wilmington, Delaware, under AAA Commercial Rules.

16.3 Customer waives:

• Jury trials,

• className actions,

• Public courtroom proceedings.

17. Miscellaneous

17.1 Entire Agreement: These Terms, the Privacy Policy, and DPA (where applicable) constitute the full agreement.

17.2 Amendments: Natty Hatty may update these Terms at any time; continued use constitutes acceptance.

17.3 Severability: If any provision is invalid, the remainder remains in effect.

17.4 No Waiver: Failure to enforce a right does not waive it.

17.5 Assignment: Natty Hatty may assign these Terms in connection with a merger, acquisition, or sale of assets. Customer may not assign without written consent.

18. Export Compliance

Customer shall not export, re-export, or transfer Signature in violation of:

• U.S. Export Administration Regulations (EAR),

• International Traffic in Arms Regulations (ITAR),

• OFAC sanctions, including the SDN list.

Customer is solely responsible for export compliance.

19. Third-Party Services

Signature may integrate with third-party services. Natty Hatty is not responsible for their:

• Availability,

• Performance,

• Security,

• Data practices.

Use of third-party integrations is at Customer’s sole risk.

20. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including:

• Natural disasters,

• War or terrorism,

• Government action,

• Power or Internet outages,

• Labor disputes,

• Pandemics.

Performance is excused for the duration of the event.

21. Survival

Sections 2, 6, 11–14, 16, 17.5, and 21 survive termination indefinitely.

Signature & Acceptance

By accessing or using Signature, Customer acknowledges that they have read, understood, and agreed to all Terms contained herein. If acting on behalf of an entity, You represent that You have authority to bind that entity.