These Supplier Terms & Conditions (“Terms”) govern all vendors, manufacturers, printers, apparel decorators, distributors, and product suppliers (“Suppliers”) who list inventory, accept orders, or fulfill merchandise through the Natty Hatty Merch Center (“Merch Center”), part of the Natty Hatty Business Center (“Platform”).

By participating in the Merch Center, Suppliers agree to the obligations, standards, and liabilities outlined below.

1. Role of Natty Hatty

Natty Hatty:

• Is a technology platform only

• Does not own or manufacture any products

• Does not inspect or quality-check merchandise

• Does not fulfill or ship orders

• Does not guarantee Supplier performance

• Is not the merchant of record for Supplier transactions

Natty Hatty facilitates ordering, payments, and workflow between Organizations and Suppliers.

2. Supplier Responsibilities

Suppliers must:

Provide accurate product listings

including titles, images, descriptions, sizes, material details, and customization options.

Maintain truthful availability & inventory accuracy

Stock levels must reflect real availability.

Meet stated production and processing timelines

Suppliers must fulfill within the timelines published in listings.

Comply with artwork, branding, and licensing laws

Suppliers must ensure that:

• Designs they print are legally authorized

• Logos are used with permission

• No counterfeit or infringing materials are produced

Maintain quality control

Suppliers must ensure:

• Correct sizing

• Accurate color matching

• High-quality printing/embroidery

• Correct quantities

Use safe and compliant materials

Suppliers must comply with youth safety standards where applicable.

3. Inventory Accuracy & Stock Obligations

Suppliers must:

• Keep inventory updated at all times

• Disable or mark unavailable items immediately

• Notify Natty Hatty and Organizations of stock shortages within 24 hours

• Not accept orders for out-of-stock items

• Provide substitutes only if pre-approved by the Organization

Chronic stock inaccuracy may result in suspension.

4. Fulfillment, Shipping & Delivery Obligations

Suppliers are solely responsible for:

• Production

• Packaging

• Labeling

• Shipping

• Tracking

• Delivery timelines

• Replacements for defects or misprints

• Carrier coordination

Natty Hatty is not liable for:

• Missed deadlines

• Lost packages

• Shipping delays

• Damaged items

• Incorrect or incomplete shipments

Suppliers must provide tracking when applicable.

5. Refunds, Reprints, and Quality Issues

Suppliers are responsible for handling:

• Misprints

• Damaged items

• Incorrect sizes delivered

• Wrong designs or colors

• Missing items

• Defective products

Suppliers agree to:

Reprint or replace defective/damaged items at no charge

OR

Refund the Organization (not Natty Hatty) when replacement is not possible

Refunds must follow the Organization’s timeline and policy.

6. Chargeback & Dispute Responsibility

If a chargeback occurs related to a Supplier’s:

• Product defect

• Failed shipment

• Incorrect product delivery

• Late delivery

• Fraudulent listing

• Intellectual property violation

Then:

• The Supplier accepts full liability

• Natty Hatty may deduct the disputed amount from Supplier payouts

• Supplier must reimburse Natty Hatty for platform fees lost due to the chargeback

• Supplier must provide all requested evidence for dispute resolution

Natty Hatty cannot overturn cardholder disputes.

7. Payment Release Conditions

Supplier payouts will only be released when:

• The Organization marks the order as complete

• Supplier fulfills the order in the Platform

• All shipment details are updated

• No immediate dispute is pending

• No fraud flags or fulfillment failures are active

Natty Hatty and Stripe may place holds for:

• Risk reviews

• Fraud signals

• High dispute rates

• Large refund volumes

• Sudden spikes in order volume

• Compliance reviews

Suppliers must maintain healthy fulfillment metrics to avoid delays.

8. Cancellations

Organizations may cancel orders before production has begun.

Suppliers must:

• Clearly state cancellation cut-off times

• Not charge for unstarted work

• Provide evidence if production has already begun

Cancellations must be processed through the Platform.

9. Intellectual Property Compliance

Suppliers may not produce:

• Counterfeit products

• Unauthorized logos

• Unlicensed merchandise

• Infringing artwork

• Designs with stolen artwork

Suppliers are fully responsible for all IP violations and must:

• Indemnify Natty Hatty

• Remove infringing listings

• Cooperate with takedown requests

10. Data Protection & Confidentiality

Suppliers must:

• Keep Organization data confidential

• Not export data outside the Platform

• Comply with privacy laws (CPRA, GDPR, etc.)

• Not store full card data

Natty Hatty does not permit off-platform communication that misuses customer data.

11. Prohibited Supplier Conduct

Suppliers may NOT:

• List fake or fraudulent products

• Accept payment outside Natty Hatty

• Misrepresent materials, quality, or sizes

• Artificially inflate shipping costs

• Duplicate listings to manipulate search

• Miss deadlines without communication

• Substitute items without approval

• Use child labor or unethical manufacturing

• Print unlicensed, harmful, or adult content

Natty Hatty reserves the right to remove such Suppliers.

12. Suspension & Termination

Natty Hatty may suspend or terminate Suppliers for:

• Repeated fulfillment failures

• Inventory inaccuracy

• Excessive disputes

• Fraudulent behavior

• IP infringement

• Violations of this policy

• Safety or compliance breaches

Suppliers remain responsible for outstanding orders even after removal.

13. Indemnification

Suppliers agree to indemnify Natty Hatty from all claims arising out of:

• Product defects

• Fulfillment issues

• Shipping errors

• Counterfeit or infringing merchandise

• Safety violations

• Customer injury or harm

• Chargebacks or disputes

• Refund obligations

• Misrepresentation