These Terms & Conditions (“Terms”) govern your use of the Natty Hatty Platform, including:

• “Signature Product” or “Signature” means Natty Hatty’s digital signature software module.

• Natty Hatty Customer App (Parent/Guardian/Coach/Athlete app)

• Natty Hatty Signature (authenticated signature flows)

• Program registrations, rosters, bookings, events, payments, documents, waivers, and related services

By creating an account, accessing the Platform, or submitting information, you (“User,” “Organization,” or “Customer”) agree to these Terms.

If you do not agree, you must stop using the Platform.

Natty Hatty maintains a zero-tolerance policy for activities that endanger minors.

1. Definitions

• “Natty Hatty” means Natty Hatty, Inc.

• “Platform” means all authenticated digital services provided by Natty Hatty.

• “Organization” means facilities, teams, clubs, academies, providers, or operators using the Platform.

• “End User” means parents, guardians, athletes, or adult participants.

• “Coach/Staff” means individuals invited by an Organization to manage or run programs.

• “Customer App” means the mobile or web app used by End Users.

• “Business Center” means the Organization dashboard.

• “Signature” means the Natty Hatty digital signing product.

• “Document” means waivers, policies, forms, agreements, or legal documents published by Organizations.

2. Eligibility

You must be:

• At least 18 years old OR

• A parent/guardian acting on behalf of a minor

Organizations must be legally incorporated or authorized to operate.

Minors may use the Platform only through a parent/guardian account.

3. Account Registration

You must provide:

• Accurate information

• A valid email address

• A valid phone number (if using SMS features)

You agree to:

• Keep login credentials confidential

• Not share accounts

• Immediately report unauthorized use

• Maintain updated contact information

Natty Hatty may disable accounts for security, compliance, or abuse.

4. Platform Functionality

The Platform enables Organizations to:

• Manage programs, events, teams, rosters

• Collect payments

• Collect signatures

• Send communications

• Run scheduling and attendance

• Manage registrations, bookings, memberships

End Users may:

• Register for programs

• Pay fees

• Sign documents

• Receive updates

• Access schedules and rosters

• Communicate with Organizations

Natty Hatty is not a training provider, event operator, or Organization.

All programs are created and managed exclusively by Organizations.

5. Payments

Payments are processed by Stripe.

By paying or receiving payouts, you agree to Stripe’s terms.

Organizations are responsible for:

• Platform fees

• Stripe processing fees

• ACH fees

• Disputes

• Refund decisions

• Misuse of card-on-file

6. Signatures & Documents

Natty Hatty Signature supports:

• Adult signatures

• Parent/guardian signatures for minors

• Timestamping

• audit logs

• IP address/device logs

• Hashing & document locking

• Legally binding e-signatures (ESIGN, UETA, eIDAS compliant)

7. Communications

The Platform sends:

• Transactional emails

• Payment confirmations

• Scheduling updates

• Roster notifications

• Signature confirmations

• Organization messages

Marketing messages require opt-in.

Users may opt out through the SMS & Email Consent Policy.

8. Conduct & Prohibited Use

You may not:

• Endanger minors

• Upload unsafe or illegal content

• Misuse card-on-file

• Falsify documents or signatures

• Scrape, hack, or disrupt the Platform

• Harass staff, coaches, parents, or participants

• Create fraudulent programs

• Conduct gambling, adult content, weapons, CBD, or illegal activities

• Upload viruses or harmful code

Violations may result in account termination or legal action.

See also:

• Acceptable Use Policy

• Prohibited Activities

9. Youth Safety

Organizations must comply with:

• Child-safety laws

• Required coaching certifications

• Required background checks

• Mandatory reporting obligations

• Parent/guardian contact verification

Natty Hatty does not:

• Vet Organizations

• Run background checks

• Confirm coach credentials

• Supervise events or activities

Natty Hatty is a technology provider only.

See also:

• Coaching Background Check Policy

• Parent/Guardian Attestation

10. Platform Responsibility Disclaimer

• Natty Hatty does not own, operate, or oversee programs.

• Natty Hatty is not responsible for injuries, incidents, or negligence.

• Natty Hatty does not employ coaches or staff.

• Natty Hatty does not control decisions made by Organizations.

• Natty Hatty is not liable for the behavior of coaches, staff, or participants.

• Natty Hatty does not guarantee the accuracy of documents created by Organizations.

Organizations are entirely responsible for their operations.

11. Injury, Sports Risk & Activity Disclaimer

Sports involve inherent risks. Natty Hatty is not responsible for:

• Injuries

• Accidents

• Illness

• Hazards on premises

• Misconduct by coaches or participants

• Equipment failure

• Environmental conditions

End Users acknowledge risks when participating in programs created by Organizations.

Organizations must provide their own waivers and safety guidelines.

12. Intellectual Property

All Platform software, content, trademarks, and features belong to Natty Hatty. You may not:

• Copy

• Reverse engineer

• Reproduce

• Redistribute

• Frame

• Mirror

• Sell Platform assets

Organizations retain ownership of the content they upload. Natty Hatty retains a limited

license to host, display, and process that content solely to provide Platform services.

13. User-Generated Content (UGC) & Indemnity

Organizations and Users are responsible for the accuracy and legality of:

• Rosters

• Documents

• Waivers

• Program descriptions

• Logos, branding, and media

• Messages sent to Users

• Scheduling content

• Registration requirements

• Coaching information

You agree to indemnify Natty Hatty from all liabilities arising from UGC.

See also:

• UGC License & Indemnification Policies

14. Data Protection & Privacy

Your use of the Platform is governed by:

• Platform Privacy Policy

• DPA (for Organizations)

• SCCs (for international transfers)

• CPRA Addendum

• Children’s Privacy Policy (COPPA)

• Cookie Policy

Natty Hatty does not sell personal data.

15. Third-Party Services

Natty Hatty integrates with:

• Stripe

• Twilio/SendGrid

• AWS

• Cloudflare

• Mobile app stores

• Scheduled updates & analytics tools

Natty Hatty is not responsible for failures or outages from third-party providers.

16. Service Availability

Natty Hatty aims for reliable uptime but does not guarantee uninterrupted service.

Maintenance, updates, outages, or third-party disruptions may occur.

Organizations should have contingency plans for live events and activities.

17. Termination

Natty Hatty may suspend or terminate access for:

• Legal violations

• Fraud

• Abuse

• Nonpayment

• Youth-safety risks

• Security threats

You may close your account at any time. Some obligations survive termination, including:

• Refund responsibilities

• Chargeback responsibilities

• Indemnity

• Limitation of liability

• Fraud prevention

• Audit log retention rules

18. Disclaimers

Natty Hatty provides the Platform “AS IS” and WITHOUT WARRANTIES. Natty Hatty does not guarantee:

• Accuracy of Organization content

• Event success

• Staff or coach conduct

• Physical safety

• Payment reliability

• Document legality

• Roster accuracy

• Program quality

Organizations are independent entities, not employees or agents of Natty Hatty.

19. Limitation of Liability

To the fullest extent permitted by law:

• Natty Hatty is not liable for indirect, incidental, punitive, or consequential damages.

• Natty Hatty’s total liability is limited to the amount paid to Natty Hatty in the prior 12 months.

• Natty Hatty is not liable for disputes between Users, parents, coaches, or Organizations.

20. Governing Law

These Terms are governed by the laws of:

State of Delaware (Natty Hatty’s corporate jurisdiction)

or

Organization’s contract terms, if applicable.

Any disputes must be resolved in Delaware or the binding jurisdiction listed in your Organization agreement.

21. Changes to Terms

Natty Hatty may update these Terms at any time.

The updated version will be posted with a new “Effective Date.”

Continued use of the Platform constitutes acceptance.

22. Contact

For questions about these Terms: