1. Purpose of SMS & Email Communications

Natty Hatty may send transactional SMS or email messages to users only when necessary to:

• Confirm a payment

• Send a payment receipt

• Notify you about payment failures or retries

• Confirm a signature or document submission

• Deliver legally required notices related to signed waivers or agreements

• Notify you of account verification codes (OTP)

• Provide essential program- or booking-related updates from the Organization

Transactional messages do NOT require marketing opt-in under U.S. law.

Natty Hatty does not send promotional SMS messages without explicit, separate consent.

2. Transactional SMS (TCPA-Compliant)

By entering your mobile number on a Natty Hatty checkout or signature page, you consent to receiving one-time or recurring transactional SMS messages, including:

• Payment confirmations

• Payment failure notices

• Signature verification messages

• Multi-factor authentication codes

• Program-critical updates from the Organization

These messages are non-marketing and allowed as part of processing your transaction.

Your Consent
“By providing your mobile number, you consent to receiving transactional SMS messages related to payments, signatures, verification, and program updates. Message and data rates may apply. You can reply STOP to opt out of transactional SMS, except where required for fraud prevention or identity verification.”

3. Transactional Email (CAN-SPAM Compliant)

Natty Hatty sends email for purposes including:

• Receipts and payment confirmations

• Signature document copies

• Program or registration details

• Account verification

• Legally required notices

• Refund notices (if issued by the Organization)

• Dispute-related communication

Transactional emails do not require marketing consent under CAN-SPAM.

You may not opt out of emails that are legally required or necessary to complete your transaction.

4. Marketing SMS or Email Requires Separate Opt-In

Natty Hatty and Organizations using Natty Hatty cannot send marketing communications unless you provide separate, explicit consent.

This consent must be:

• Clear

• Distinct from transactional consent

• Not pre-checked

• Revocable at any time

Natty Hatty enforces strict separation between:

• Transactional (allowed without marketing consent)

• Promotional (requires explicit opt-in)

5. How to Opt Out

SMS Opt-Out

You may opt out at any time by replying:

STOP

Once you opt out, you will no longer receive non-essential or non-required SMS messages.

Some security-related SMS (fraud alerts, OTP, identity verification) may still be sent for your protection.

Email Opt-Out

You may unsubscribe from marketing emails by clicking Unsubscribe in the email footer.

Transactional or legally required emails cannot be unsubscribed.

6. How Organizations Use Your Contact Information

Organizations using Natty Hatty may send:

• Program updates

• Schedule changes

• Event reminders

• Payment plan notices

• Cancellation announcements

These communications are treated as transactional, not promotional.

Organizations must follow:

• TCPA

• CAN-SPAM

• CPRA (California)

• COPPA (if minors involved)

Natty Hatty is not responsible for how Organizations manage promotional lists.

7. Data Sharing & Privacy

Your mobile number and email address are shared only with the Organization you are paying.

Natty Hatty never sells or shares your contact information with:

• Advertisers

• Data brokers

• Third-party marketers

For more details, see our Privacy Policy.

8. Consent for Minors

If a participant is a minor:

• The parent or guardian provides the contact information

• Consent is treated as given by the parent or guardian

• Organizations may use SMS/email to communicate essential program updates

Natty Hatty does not knowingly collect mobile numbers directly from minors.

9. Security

Natty Hatty protects contact information using:

• TLS 1.2+ encryption

• AES-256 encryption

• Secure storage practices

• Strict access controls

• Twilio/SendGrid secure delivery infrastructure

10. Policy Updates

Natty Hatty may update this Policy periodically.

The “Effective Date” above will reflect changes.

11. Contact

For questions or concerns about SMS/email communications or to report unwanted messages: