1. Organizations Control All Refunds

• ✓ Natty Hatty does not approve or deny refunds.

• ✓ Natty Hatty does not decide refund eligibility.

• ✓ Natty Hatty does not mediate refund disputes.

Refunds are entirely determined by the Organization offering the program.

You must contact the Organization directly for:

• Refund requests

• Cancellations

• Schedule changes

• Program disputes

• Credit or transfer requests

Natty Hatty cannot override Organization rules.

2. Natty Hatty Does NOT Issue Refunds

Natty Hatty:

• Does not issue refunds on behalf of Organizations

• Does not reverse transactions

• Does not negotiate or mediate refunds

• Does not guarantee Organization refund policies

Natty Hatty is a technology platform, not a merchant or sports provider.

3. Refunds Go Back to the Original Payment Method

If a refund is approved by the Organization:

• Stripe processes the refund

• The refund goes back to the same card or bank account used at checkout

• Stripe’s standard refund timelines apply (usually 5–10 business days)

Natty Hatty cannot accelerate or modify Stripe’s refund timing.

4. Combined Signature + Checkout Refunds

Organizations may require you to sign legal documents (waivers, releases, agreements) during checkout.

When this occurs:

• Your signature remains valid, even if the Organization issues a refund.

• Signed documents and audit trails cannot be deleted, voided, or reversed.

• Regulatory and safety standards require signatures to remain on record.

4.1 Signature Convenience Fee — NON-REFUNDABLE

If a Signature convenience fee is charged at checkout:

• It is non-refundable in all circumstances.

• This includes refunds for:

  • Program cancellations

  • Rescheduled sessions

  • Participant withdrawal

  • Duplicate registrations

  • Organization-approved refunds

• The signature service is fully consumed the moment you sign.

Why? Because:

• A legally binding document is created

• A permanent audit trail is generated

• The signature is delivered to the Organization

• Natty Hatty cannot “undo” a legal signature

• Compliance laws require retention

This fee is never refundable, even if the Organization refunds your program fee.

5. Administrative Fees When Organizations Refund Platform/Processing Fees

If an Organization chooses to refund:

• Stripe processing fees and

• Natty Hatty platform fees

Then the Organization pays:

• The refunded amount

• A second Stripe processing fee

• A 1% administrative fee (minimum $1)

These costs belong to the Organization, not the customer.

6. Refund Exceptions

Refunds may be non-refundable depending on Organization policy.

Typical non-refundable items include:

• Tryout fees

• Deposits

• Completed sessions

• Membership charges already used

• Per-transaction convenience fees

• Signature convenience fees (always non-refundable)

• Booking fees

• Custom or specialized program purchases

Organizations determine whether exceptions apply.

7. Program or Event Cancellations

If a program, event, camp, league, or session is canceled:

• The Organization decides whether to offer refunds or credits

• Natty Hatty does not manage program cancellations

• Refunds remain at the discretion of the Organization

If an event is postponed, Organizations may offer:

• Transfers

• Credits

• New dates

• Partial refunds

• No refunds (depending on policy)

8. Payment Plans & Auto-Billing

If you enroll in a payment plan:

• You authorize recurring charges

• Stripe may retry failed payments

• Cancellation of future payments is handled only by the Organization

Natty Hatty cannot pause, cancel, or modify recurring plans.

9. Chargebacks & Disputes

If you dispute a charge with your bank:

• Stripe freezes the disputed amount

• Stripe charges a $15 dispute fee

• Natty Hatty charges the Organization an additional $15 dispute fee

Organizations must submit evidence to Stripe.

Stripe’s decision is final; Natty Hatty cannot override it.

10. Unauthorized Transactions

If you suspect unauthorized billing:

1. Contact the Organization immediately

2. Email support@nattyhatty.com

3. Contact your bank if necessary

Organizations are required to obtain authorization before charging cards on file.

Natty Hatty enforces strict penalties for unauthorized charges.

11. Technical Errors & Failed Transactions

If you experience:

• Duplicate charges

• Incorrect fees

• Failed payments

• Checkout bugs

Contact:

Natty Hatty will review the technical audit logs.

Refund approval still belongs to the Organization.

12. Taxes

Taxes are:

• Set by the Organization

• Collected by the Organization

• Remitted by the Organization

Natty Hatty does not calculate or remit taxes.

13. Contact Information

Refunds or Cancellation Requests

→ Contact the Organization listed on the program page.

Billing or Platform Questions

Privacy Requests